I hope someone can help us, thanks in advance. (Image credit: Getty) The best product roadmap apps help you ti visualize the journey of developing a new product and bringing it to market. This is the documentation we're following (. )īut when we're trying to sign-in a test account we're getting a 404 to this HTTP request (. With a single license of Jira Service Management, you can create as many service projects and portals as you like. This is the link we're using for an Identity Provider initiated SAML sign-in (. We've also created a custom policy in Azure AD B2C that uses SAML2 protocol. We've already enabled and setup the SAML configuration under Security tab in Atlassian Admin and also enforced SSO for 1 user in Authentication Policies. I'm currently testing the setup of SAML in a free trial Jira Service Management I've created ( ) also with a free trial of Atlassian Access. However, there will be no link to the escalated issues available in the panel, as the users don't have the permissions to open them anyway.We are trying to implement SAML SSO so that our customers don't need to sign-in in the customer portal. Jira Client is a desktop application for day-to-day work with Jira issues. ![]() With this option enabled, the panel will always be visible on the Customer portal. ![]() If you want all users to be able to see the panel, even if they don't have a Jira Service Management license or the "Browse project" permission on the target project, you can use the " Display for all users" option at step 4. If this is the case, they will be able to see the issues and their status directly from this view. ![]() the " Browse project" permission on the target project) to see the issue. This panel follows the same permissions rules as your Jira project, so make sure your users have the correct permissions (ie. With this configuration, all issues created from the ticket by Copy & Sync will be displayed in the Customer Portal view :įor each related issue, the key, summary, and status of the issue are displayed. from jira.client import JIRA import logging import getpass import datetime import os Clearing the screen os.system ('clsclear') Getting user authentication data print 'Please enter your authentication data' USER rawinput ('Username: ') PASSWORD getpass. Configuration stepsġ - As a Jira administrator, go to the " Elements Copy & Sync" administration and click on Recipes in the navigation bar.Ģ - In the Recipes listing page, select "Escalate ticket" in the Active Recipes list.ģ - In the Recipe configuration page, click on the Target tab.Ĥ - In the " Monitoring" section, enable the Display in customer portal option.Ħ - Open issue SUP-1 and trigger the recipe from it. PrerequisitesĪ recipe called " Escalate ticket" has been created, activated, and is available on issue SUP-1. Under Jira Service Management, select Customer access. This guide explains how to configure your recipe so that the issues created from this ticket are displayed in the Customer Portal view. Set up an open portal From the top right of your screen, select Settings ( ) > Products. In this example, we will escalate a customer ticket with the key SUP -1. This way, the original requesters can view the issues linked to their ticket, as well as their current status to see how they progress. Indeed, all issues created by Copy & Sync from a customer ticket can be displayed in the request view. ![]() Thanks to Elements Copy & Sync, this loss of valuable information on the customer portal is no more. This means that they have no way to know which issues have been escalated from their ticket or how they are progressing. However, the request view of the portal is sometimes the only access point for the requesters. In the Jira Service Management (formerly Jira Service Desk) customer portal, it is not natively possible to display issues linked to a ticket. 2 - Portal home screen and Request type information boxes Click the cog marked Settings on the left hand menu: To edit the information box on the Service Desk.
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